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Title
Text copied to clipboard!Customer Director
Description
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We are looking for an experienced and strategically minded Customer Director to lead and develop our customer relationships at the highest level. As Customer Director, you will play a key role in shaping the company's customer strategy, ensuring high customer satisfaction, and driving growth through strong and long-term business relationships. You will work closely with the executive team and other departments to ensure the customer's voice is heard throughout the organization.
In this role, you are expected to have a deep understanding of our customers' needs and market dynamics. You will be responsible for identifying new business opportunities, developing customer strategies, and ensuring that our services and products meet customer expectations. You will also lead a team of account managers and work to develop their skills and performance.
As Customer Director, you are a natural leader with strong communication skills and a business-oriented mindset. You have the ability to build trustworthy relationships with both internal and external stakeholders. You are analytical, results-driven, and passionate about creating value for the customer.
We offer a dynamic work environment where you will have the opportunity to influence and develop both your own role and the future of the company. If you are a strategic thinker with a strong customer focus and want to help shape our journey forward, we look forward to your application.
Responsibilities
Text copied to clipboard!- Develop and implement customer strategies
- Build and maintain strong customer relationships
- Identify new business opportunities
- Lead and coach a team of account managers
- Collaborate with other departments to improve customer experience
- Analyze customer data and market trends
- Ensure high customer satisfaction
- Participate in strategic decision-making processes
- Develop and monitor key customer relationship metrics
- Represent the company in external contexts
Requirements
Text copied to clipboard!- At least 7 years of experience in customer management or similar role
- Experience in strategic leadership
- Strong communication and presentation skills
- Good business understanding and analytical ability
- Experience leading teams
- Fluent in Swedish and English, both spoken and written
- Relevant university degree
- Ability to work cross-functionally
- Results-oriented with strong customer focus
- Experience with CRM systems and customer analytics tools
Potential interview questions
Text copied to clipboard!- How have you previously developed customer relationships at a strategic level?
- Can you give an example of how you led a team toward shared goals?
- How do you handle dissatisfied customers?
- Which key metrics do you consider most important for measuring customer satisfaction?
- How do you collaborate with other departments to improve customer experience?
- What methods do you use to identify new business opportunities?
- How do you prioritize between different customer needs?
- How do you ensure your team is motivated and engaged?
- What role does data analysis play in your work?
- How do you stay updated on market trends?
